Rutgers EI

Enterprise Infrastructure

Integrating Systems

Network Operations Center

Network Operations Center (NOC)

Network Operation Center provides centralized management of RUNet and support of TD services by monitoring the Rutgers University network health and performance.   Critical infrastructure is monitored 24×7 and the NOC provides communication of service disruptions to the University community.

Services provided

  • Technical support & Service provisioning
  • VLAN Administration
  • Port Security
  • IP Address Management and DNS (IPAM)

Getting Started
All Telecommunications Division data service requests or issues can be reported via service request.   All reports are documented in the appropriate University’s Queue based Ticket system and routed to teams for resolution or further escalation.
Have a question or looking for status on an existing ticket, SLACK us #help-ei-noc

Support hours
Network Operations provides centralized management of RUNet and support of TD services through its Network Operations Center (NOC).

  • Monday – Friday : 8:30am to 5:00pm
  • Saturday – CLOSED
  • Sunday : CLOSED

For OFF-HOURS support call (848) 445-7541 option 1 and follow the menu options to report a critical service outage or connect with TD off-hours support teams.